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TIB Assurance Policy / Service Level Agreement (SLA)

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Effective Date: May 20, 2025

Introduction

This Service Level Agreement (SLA), also known as the TIB Assurance Policy, serves as the official insurance and accountability framework for all transactions conducted through TIB Branding LLC and its affiliated platforms. It ensures that work is performed to agreed standards, stakeholders are treated with fairness, and disputes are resolved with clarity and transparency. All clients, vendors, affiliates, employees, sponsors, and contractors are subject to this policy. Dispute resolution is based exclusively on communication conducted through official TIB Branding LLC channels.

 

General Provisions

Respect and Professionalism
All stakeholders are expected to engage with professionalism, mutual respect, and integrity.

Platform Exclusivity
Coverage under this SLA applies only to transactions performed through authorized TIB Branding LLC systems or platforms.

Dispute Resolution
Disputes will be reviewed and resolved by TIB Branding LLC administration using only communications that occurred within official platforms. Outside communications will not be considered.

Completion and Review Standards
Upon contract completion, visual evidence of work, mutual approvals, and a dual review are required. High review scores unlock additional benefits and access tiers.

 

Client Provisions

Respectful Engagement
Clients must engage respectfully with all TIB Branding LLC staff, service providers, affiliates, and contractors.

Service Delivery
Clients are entitled to high-quality service as outlined in their agreements through TIB Branding LLC.

Dispute Participation
Clients agree to cooperate in dispute resolution processes conducted by the TIB administrative team.

Review Participation
Clients are expected to complete reviews to help maintain transparency and service accountability.

 

Vendor Provisions

Quality & Compliance
Vendors must adhere to platform policies and deliver work that meets or exceeds agreed standards.

Required Training
Vendors must successfully complete and graduate the D.I.E. (Deliver, Improve, Execute) program.

RichHeart Approval
Vendors maintaining a 9+ rating on a 10-point scale earn RichHeart Approval, unlocking premium opportunities.

Performance Oversight
Vendors falling below the 9+ threshold must complete retraining, recertification, and enter a 120-day probation period.

 

Affiliate Provisions

Ethical Representation
Affiliates must promote the TIB Branding LLC brand with integrity, aligning with core company values.

Program Completion
Affiliates are required to complete and graduate from the D.I.E. program for active listing on TIB platforms.

Performance Standards
A minimum 9+ rating is required to maintain active affiliate status and RichHeart designation.

Requalification
Ratings below 9+ require retraining, recertification, and a 120-day probationary status.

 

Employee Provisions

Training Requirements
Employees must complete and graduate from both the D.I.E. and B.E. (Brand Execution) programs.

Code of Conduct
Employees are expected to demonstrate the highest ethical standards and represent TIB Branding LLC with professionalism.

Performance Accountability
Employees must meet or exceed expectations aligned with the organization’s mission and values.

Corrective Action
Employees not meeting performance standards may be subject to retraining and probation.

 

Sponsor / Philanthropist Provisions

Value Alignment
Sponsors and philanthropists are welcomed based on alignment with TIB Branding LLC’s mission and values. The company reserves the right to discontinue partnerships based on breaches as determined by TIB Branding LLC’s leadership.

Transparency in Giving
All contributions must be documented and processed through authorized TIB platforms.

Community Engagement
Sponsors are encouraged to participate in community feedback respectfully and constructively.

 

Contractor Provisions

Scope & Delivery
Contractors are required to deliver work as specified in project agreements and meet all deadlines.

Training Requirements
Contractors must complete both D.I.E. and B.E. programs.

Completion Standards
Deliverables must include documentation, visual confirmation, and mutual dual reviews for approval.

RichHeart Approval
Contractors maintaining a 9+ rating earn RichHeart status and access to elevated opportunities.

 

Administrative Oversight

Dispute Management
All disputes will be reviewed by TIB administrative staff using communications within authorized platforms to ensure fair outcomes.

Tiered Access System
High-performing stakeholders gain access to exclusive tiers and expanded service opportunities.

Compliance Monitoring
The administrative team ensures ongoing compliance with this SLA and will take necessary actions to uphold standards.

 

Acknowledgment

By engaging with TIB Branding LLC, all parties acknowledge and agree to the terms of this SLA / TIB Assurance Policy. This agreement is designed to maintain accountability, uphold quality, and ensure a fair experience for all participants.